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  • What is your location?
    First Rate Tech Service located at 223 W Broadway Unit 101, Vancouver, BC V5Y 1P5 Check our location on Google Map
  • What is your repair policy?
    Free Diagnostics No Fix, No Fee Policy 90-day warranty Best Price Commitment Free pick-up and drop up service
  • what is your business hours?
    We are open Monday to Saturday from 10:30 to 06:30. Sunday closed.
  • Q1: What types of computer services do you offer?
    We offer a wide range of computer services including board repairs, screen replacement, battery replacement, upgrades, virus removal, data recovery, and routine maintenance.
  • Q2: How long does it typically take to repair a computer?
    Most repairs are completed within 24 to 72 hours, depending on the complexity of the issue and whether it needs parts or not. We always strive to return your device as quickly as possible.
  • Q3: What is the process of computer repair on your store?
    The computer repair process in our store is as follows: 1- Starts with diagnosing the issue which takes about 24-72 business hours for free 2- Then we will explain the issue, quotation and repair duration to the customer and ask for confirmation 3- After receiving confirmation from customer, we will start working on 4- Once repair finished, we will inform customer about the pick up date and time 5- Pick up the device by customer and pay All repairs comes with 90-days warranty.
  • Q4: Do you provide on-site computer repair services?
    Yes, we offer on-site repair services for both homes and businesses. Contact us to schedule an appointment at your convenience.
  • Q5: Can you help with both hardware and software issues?
    Absolutely! Our technicians are skilled in handling both hardware problems, such as broken screens and faulty components, and software issues, including operating system errors and malware.
  • Q6: How much do your computer services cost?
    Our service costs vary depending on the specific issue and the required repairs. We offer a free diagnostic to provide you with an accurate estimate before any work begins and we have best price commitment.
  • Q1: What types of smartphone services do you offer?
    We provide a variety of smartphone services, including screen replacements, battery replacements, water damage repair, software troubleshooting, and data recovery. we provide mentioned services to all smartphone brands such as iPhone, LG, Samsung and more.
  • Q2: How long does it take to repair a smartphone?
    Most smartphone repairs are completed within 1 to 2 hours, but the time can vary depending on the issue and part needed. We aim to offer quick and efficient service.
  • Q3: Do you use original parts for smartphone repairs?
    Yes, we use high-quality, original parts for all our smartphone repairs to ensure the best performance and longevity of your device.
  • Q4: Can you fix all smartphone brands and models?
    We repair a wide range of smartphone brands and models, including Apple, Samsung, LG, Huawei, and more. Contact us to confirm if we can service your specific device.
  • Q5: How much does it cost to repair a smartphone?
    The cost of smartphone repairs varies based on the type of service needed and the model of the phone. We provide a free diagnostic and quote before starting any repair work.
  • Q1: What types of gaming console services do you offer?
    We offer services such as hardware repairs, software troubleshooting, HDMI port replacements, disc drive repairs, and general maintenance for various gaming consoles.
  • Q2: How long does it typically take to repair a gaming console?
    Most gaming console repairs are completed within 3 to 5 days, depending on the complexity of the issue. We aim to provide a swift turnaround to get you back to gaming as soon as possible.
  • Q3: Do you repair all types of gaming consoles?
    Yes, we service a wide range of gaming consoles, including PlayStation, Xbox, Nintendo Switch, and more. Contact us to check if we can repair your specific model.
  • Q4: What is the cost of repairing a gaming console?
    Repair costs vary based on the issue and the console model. We offer a free diagnostic to provide an accurate estimate before any repair work begins.
  • Q5: Do you offer any warranty on gaming console repairs?
    Yes, we offer a 90-day warranty on all gaming console repairs to ensure your satisfaction and peace of mind. If the same issue reoccurs, we will fix it at no additional cost.
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